Voice Mail: Your 24/7 Campus Messaging Companion
Staying connected has never been easier. Voice Mail, a powerful voice‑processing system, gives authorized subscribers the ability to record, send, and receive voice messages from any touch‑tone telephone—anytime, day or night. Whether you're on campus, off campus, or simply away from your desk, Voice Mail ensures you never miss an important message.
When callers reach you during a busy moment or while you’re away, they can be automatically routed to your Voice Mail box. Your personal greeting will play, and callers can leave a message for you to retrieve at your convenience.
Making the Most of Voice Mail When Leaving a Message
When you’re routed to someone’s Voice Mail box, a few simple tools can help you communicate clearly and efficiently.
Leave a Message with Ease
Skip the personal greeting: Press E (the 3 key) as soon as the greeting begins to jump straight into record mode. Voice Mail will play a tone to signal that recording can begin.
Review or revise your message:
- Press R (7) to review your recording.
- Press D (3) to delete and start over.
- Press A (2) to append additional thoughts.
Deliver your message: When satisfied, simply hang up. Your message will be delivered to the subscriber’s mailbox.
Hanging Up Without Leaving a Message
If you decide not to leave a message, just hang up before the greeting ends. Already in record mode? Press 3, then hang up immediately to avoid leaving a blank message.
Subscriber Instructions: How to Access Your Voice Mail
Voice Mail access is simple, whether you're calling from your own phone, another subscriber’s line, or off‑campus.
From Your Campus Telephone
- Press the Voice Mail icon (envelope icon) on your telephone, then the button under Connect OR dial your extension (5-XXXX) and enter your pass code followed by the pound key (#).
- Follow the audio prompts to retrieve your voice mail messages.
From Another Telephone
- Enter your full office number (662-325-XXXX). Allow the phone to ring until the voice message is activated, then press the star key (*). You are prompted to enter your pass code, followed by the pound key (#).
- Follow the audio prompts to access your voice mail messages.
Also see “How to Check MSU Voice Mail Messages (Polycom VVX Phone)” article at https://servicedesk.its.msstate.edu/TDClient/45/Portal/KB/ArticleDet?ID=2247
Making/Changing Your Profile, Greetings, and Announcement
- Press the Voice Mail icon (envelope icon) on your telephone, then the button under Connect OR dial your extension (5-XXXX) and enter your pass code followed by the pound key (#).
- Follow the audio prompts to change your profile, greetings, and announcement.
- Press 2 to change your profile.
- Press 3 to access the greetings menu.
- Press 5 to change your announcement.
Forward Voice Mail Messages to Email
How It Works:
- Request Service: Visit the How to Forward Voice Mail to your Email Account and click "Request Service."
- Enter Details: Provide your phone number and select "Forward Voicemail to Email" in the Type of Forwarding Requested dropdown.
- Add Email Forwarding: Choose "Add Email Forwarding" and enter your MSU email address where you'd like to receive voicemails.
- Receive Voicemails: Voicemails will be sent to your email with the recording attached, making it easy to listen to messages from any device. Once enabled, voicemail messages are no longer accessible from the VoIP phone system. To return voicemail to your phone, visit this link and click "Request Service." .
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