Popular Services
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Request to have a firewall exception for a specific URL, IP, or port
Request or modify a static IP address for a computer, printer, or other device. This includes access for Remote Desktop Access.
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
To get a quote and request phone maintenance.
Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.
Request assistance with card access to a Genetec card reader or report issues with existing card access.
To request an activation, deactivation, install, change, move, repair to a data port.
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
Request website maintenance available to ITS web clients.
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
Request a quote for a new, MSU-inventoried computer, printer, or other piece of equipment
Request to add, remove, or change Administrative Banner Access.
Used for requesting a new mailing list or Microsoft distribution group.
Request for removal/deletion of an eForm, approval queue changes, status changes, or moving approval to a different individual
Shared email resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.
Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Available for MSU-inventoried computers/devices only.
Request access to a certain printer or be added to a printing group