Popular Services
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Request to have a firewall exception for a specific URL, IP, or port
Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
Request website maintenance available to ITS web clients.
MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.
Information about additional web browsers and other useful software.
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
Requesting/removing a departmental alias which is connected to the same inbox as your netid@msstate.edu address.
Request or modify a static IP address for a computer, printer, or other device. This includes access for Remote Desktop Access.
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
Microsoft Office for personally-owned laptop or desktop computers
Request to add, remove, or change Administrative Banner Access.
Available for MSU-inventoried computers/devices only.
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.