Popular Services
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
To request an activation, deactivation, install, change, move, repair to a data port.
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
*This request has been moved to an eForm.*
Request MSU access for those that are affiliated by the University, but are not students nor paid by the University.
Request to have a firewall exception for a specific URL, IP, or port
To get a quote and request phone maintenance.
Request website maintenance available to ITS web clients.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
Microsoft Office for personally-owned laptop or desktop computers
Request assistance, report issues, or ask questions regarding Student email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Request or modify a static IP address for a computer, printer, or other device. This includes access for Remote Desktop Access.
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Request assistance with card access to a Genetec card reader or report issues with existing card access.
Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
Used for requesting a new mailing list or Microsoft distribution group.
Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.
Request assistance with the Adobe Creative Cloud licensing available to students, faculty, and staff through MSU's Adobe Creative Campus agreement.