Popular Services
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.
MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
Used for requesting a new mailing list or Microsoft distribution group.
Microsoft Office for personally-owned laptop or desktop computers
Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.
To get a quote and request phone maintenance.
Request to have a firewall exception for a specific URL, IP, or port
Request assistance, report issues, or ask questions regarding Student email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
Report an issue with printing to an MSU-inventoried printer
Available for MSU-inventoried computers/devices only.
Request a quote for a new, MSU-inventoried computer, printer, or other piece of equipment
This service is for only for questions, modifications, and issues regarding Admin By Request (ABR). Access to ABR is handled in a separate service (see details on full service page).
Mathematica seamlessly integrates a numeric and symbolic computational engine: graphics systems, and advanced connectivity to other applications.
Request to add, remove, or change Administrative Banner Access.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.