Popular Services
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
Microsoft Office for personally-owned laptop or desktop computers
SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
Request website maintenance available to ITS web clients.
To get a quote and request phone maintenance.
Request to have a firewall exception for a specific URL, IP, or port
Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Request to have the storage drive of an MSU-inventoried computer cleared of all data.
Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network
Request to reset or change the passcode used to access voicemail
Used for requesting a new mailing list or Microsoft distribution group.
Request or modify a static IP address for a computer, printer, or other device. This includes access for Remote Desktop Access.
To request an activation, deactivation, install, change, move, repair to a data port.