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Knowledge Base
Getting Started with the Service Desk
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Getting Started with the Service Desk
Guides for using the Knowledge, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.
Articles (9)
Pinned Article
Popular Resources for Faculty / Faculty Guide
Pinned Article
Popular Resources for Staff / Staff Guide
Pinned Article
Popular Resources for Students / Student Guide
How do I use the Knowledge Base to find answers and solutions?
How do I use the Service Catalog to submit a service request or report an issue?
ITS Service Desk Student Worker & Graduate Student Positions
How do I search for a Knowledge Base article or Service?
How do I view, comment on, or withdraw my Submitted Requests?
How do I add more than one file to an incident/ticket?
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Popular Articles
List of ITS-provided software
Duo: Generating a multi-factor bypass code online
How to set up your devices on msu3 (wireless network for gaming systems, streaming systems, smart devices, etc.)
How to set up your devices on eduroam (wireless network for phones, computers, tablets, etc.)
SPSS macOS Sonoma "Server Login" Error Fix